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customer service
Customer Service
Do you have questions about our products safety and effectiveness?
Are you interested in individual advise?
Do you need help finding a practitioner in your area?
email us: hello@superboost.me
We are at your service, weekdays from 9:00 a.m. to 5:00 p.m.
Email Order: You are too busy to browse but know what you want? Just send us a list by email or WhatsApp, we will create the order for you and send you the invoice and a payment link by email. Your order will be shipped as soon as the payment is done.
I have not received an email confirmation:
In some cases the confirmation e-mail might land in the spam filter. You can always check your order overview in MY ACCOUNT . If you need assistance please contact us via email or WhatsApp.
My order status:
You can view your order status and entire order history in MY ACCOUNT.
I need to change my order:
we can help you do this via customer service, please just contact us by email or WhatsApp.
Returning a product:
We have a 14 day return policy. If you wish to return a product, please send us an email informing us what you wish to return. Please read our Terms & Conditions for further details or contact us.
CONTACT DETAILS:
Superboost.Me GmbH
Pfuelstrasse 5
10997 Berlin
Germany
Warehouse Portugal:
Sol Praia S.A.
Relvinha Serra da Moita
3304-909 Arganil
Portugal
Email: hello@superboost.me
orders@superboost.me
Shipping
Portugal
Standard Delivery free of charge for orders above €95.00
Orders below €95.00 are subject to a shipping charge of €8.00.
Delivery time 2-8 business days.
Delivery by DHL EXPRESS for orders above €150.00 are subject to a shipping charge of €8.00
Orders below €150.00 are subject to a shipping charge of €19.00.
Delivery time 1-3 business days.
Orders placed by 2 p.m. will ship the same day.
For Madeira and Azores delivery times may vary.
Germany
Free shipping for orders of € 50.00 or more. Orders below €50.00 are subject to a shipping charge of €3.60 Delivery by DHL Paket within 1-3 business days.
Next-day delivery by DHL EXPRESS for orders above €150.00 are subject to a shipping charge of €4.00. For orders below €150.00 a shipping charge of €9.00 will be added for next-day delivery by DHL EXPRESS.
DHL Express does not offer next-day delivery to Islands.
Orders placed by 2 p.m. will ship the same day.
Switzerland
Free standard shipping for orders of € 100.00 or more. Orders below €100.00 are subject to a shipping charge of €10.00. Delivery by DHL / Post International within 3-7 business days.
Next-day delivery by DHL EXPRESS for orders above €300.00 are subject to a shipping charge of €10.00. For orders below €300.00 a shipping charge of €32.00 will be added for next-day delivery by DHL EXPRESS.
DHL Express does not guarantee next-day delivery to some remote parts of the country.
Orders placed by 2 p.m. will ship the same day.
Orders shipped to Switzerland are sold without VAT. Customers are responsible for any local import duties and taxes. For more information for Swiss based customers, please check this link:
United Kingdom
Free standard shipping for orders of € 99.00 or more. Orders below €99.00 are subject to a shipping charge of €15.00. Delivery by DHL / Post International within 3-7 business days.
Next-day delivery by DHL EXPRESS for orders above €150.00 are subject to a shipping charge of €10.00. For orders below €150.00 a shipping charge of €22.00 will be added for next-day delivery by DHL EXPRESS.
Orders placed by 2 p.m. will ship the same day.
Orders shipped to the UK are sold without VAT. The customer is responsible for any local import duties and taxes. For more information for UK based customers, please check these links:
Islands and some remote areas are excluded from next day as well as priority deliveries. Please contact our customer service at hello@superboost.me for more information.
Austria
Free standard delivery for orders of €100 or more.
For order values below €100, a shipping charge of €6 will be added. Delivery time 2-6 business days.
Next-day delivery by DHL EXPRESS is subject to a shipping charge of €12
DHL Express does not guarantee next-day delivery to some remote parts of the country.
Europe
For deliveries to Belgium, Denmark, France, Luxembourg, Monaco and the Netherlands, he following shipping costs apply:
Free standard delivery for orders of €85.00 or more. For order values below €85.00, a shipping charge of €8.00 will be added. Delivery time 2-6 business days.
Delivery by DHL EXPRESS for orders above €150.00 are subject to a shipping charge of €6.00. For order values below €150.00, a charge of €14.00 will be added.
Islands and some remote areas are excluded from next day as well as priority deliveries. Please contact our customer service at hello@superboost.me for more information.
For deliveries to Spain, Czechia, Hungary, Italy, Poland, Slovakia, Slovenia, Sweden, Croatia, Ireland, Bulgaria, Finland, Estonia, Greece, Romania, Malta and Cyprus
Standard Delivery free of charge for orders above €95.00
Orders below €95.00 are subject to a shipping charge of €8.00.
Delivery time 2-8 business days.
Delivery by DHL EXPRESS for orders above €150.00 are subject to a shipping charge of €8.00
Orders below €150.00 are subject to a shipping charge of €19.00.
Delivery time 1-3 business days.
Orders placed by 2 p.m. will ship the same day.
Islands and some remote areas are excluded from next day as well as priority deliveries. Please contact our customer service at hello@superboost.me for more information.
For deliveries to Egypt, Kenya, Morocco, Nigeria, South Africa, Jordan, Kuwait, Lebanon, and Arab Emirates United (UAE) :
Free delivery for orders of €300.00 or more.
For order values below €300.00, a shipping charge of €38.00 will be added. Delivery by DHL EXPRESS WORLDWIDE.
Other countries at cost, but at least EUR 18.00.
For further information Email: hello@superboost.me